Cleaning products and how to use them safely
A short set of products chosen by what they do, every label read for use, contact time and warnings, products stored safely, and the moisture and pest checks done.
- Start here: the essentials
- 1. Cleaning, sanitizing and disinfecting
- 2. A short set of products, chosen by job
- 3. Reading the label, and keeping products apart
- 4. Storing products and Poison Help
- 5. Moisture, mold and pests
- 6. See it: Dani's four products and Rosa's cupboard
- 7. Practice: four products and their labels
- 8. Your home
- 9. Check your work
- 10. Knowledge check and scenario
Start here Essentials
At minimum, choose four products by the job each does, read their labels, store them safely, and check the bathroom and kitchen for moisture and leaks. Everything marked Go deeper can wait.
- Choose four products for the first month, one each for dishes, surfaces, the bathroom and floors, and mark them on the essentials list (a short set of products).
- Read each label. Write its contact time and any "do not mix" warning on the routines sheet (reading the label).
- Store every product closed, in its original container, where a child cannot reach it (storing products).
- Check the bathroom and kitchen for condensation, a working fan and any leak. Report a leak in writing (moisture and pests).
Minimum time: about 40 minutes. Done when: four products are listed with their contact times and warnings, and they are stored closed and out of reach.
1. Cleaning, sanitizing and disinfecting Understand
Three words on product labels sound alike and mean different things. Knowing which one a job needs keeps the cupboard short and keeps strong products for the jobs that call for them.
| Word | What it does | When a home needs it | Example |
|---|---|---|---|
| Cleaning | Removes most germs, dirt and impurities from a surface, with soap or detergent, water and scrubbing. It does not necessarily kill germs; it takes them away. | Most of the time. High-touch surfaces regularly; other surfaces when they look dirty. | Dish soap on dishes; an all-purpose cleaner on a counter |
| Sanitizing | Lowers the number of germs on a surface to a level public health codes consider safe. | Surfaces that raw meat, poultry or their juices touched, including the sink and cutting boards. | The bleach solution for cutting boards in A working kitchen |
| Disinfecting | Kills most germs on a surface. | Likely not needed at home unless someone in the home is sick, or someone is at higher risk of getting very sick. | A registered disinfectant, used by its label, on high-touch surfaces while someone is ill |
The definitions in the table are the CDC's (CDC, When and How to Clean and Disinfect Your Home). Agency guidance Two points from the same page shape the rest of this chapter. First, clean before you sanitize or disinfect. Second, the CDC says disinfecting is likely not needed in a home unless someone is sick or at higher risk. A first household can start with cleaning products and one sanitizer, and add a disinfectant when there is a reason.
High-touch surfaces, and "when dirty"
High-touch surfaces are the ones many hands touch: light switches, doorknobs, faucet handles, counters, the refrigerator handle, a shared remote. The CDC says to clean them regularly, and after visitors, and to clean other surfaces when they are visibly dirty. The CDC gives no number of days. How often your household cleans each one is a choice, and Weekly routines sets it as a convention on the routines sheet.
The label decides which a product is
A product is a sanitizer or a disinfectant because its label says so, not because of its scent or its bottle. The EPA registers sanitizers and disinfectants as antimicrobial pesticides; a plain cleaner that claims neither is not regulated by the EPA as one (EPA, What's the difference between products that disinfect, sanitize, and clean surfaces?). A product that sanitizes or disinfects carries an EPA registration number, printed as "EPA Reg. No." followed by numbers. If the label has none, treat the product as a cleaner.
CDC's definitions and EPA's, side by side. The two agencies describe sanitizing differently. The CDC defines it by result: germs reduced to levels public health codes consider safe. The EPA defines it by target: a sanitizer kills bacteria on surfaces and is not intended to kill viruses, while a disinfectant kills viruses and bacteria and has to meet a higher standard. Both agree that a cleaner removes dirt rather than killing germs, and both send you to the label for directions. Hand sanitizers are a different category again: the EPA notes they are regulated by the FDA, not by the EPA as surface products. For a household, the practical rule is the one both agencies give: the label says what the product is and how to use it.
2. A short set of products, chosen by job
The cleaning aisle sells a product for every surface. A first home needs far fewer. This manual's starting set is chosen by job, not by brand. Our convention No agency publishes a starting list for a household; this one is ours, and your home's surfaces and your own preferences change it.
| Job | Product or tool | Kind | Note |
|---|---|---|---|
| Dishes | Dish soap | Cleaner | One of the four Start here products |
| Surfaces (counters, table, handles) | An all-purpose cleaner | Cleaner | One of the four; check the label for surfaces it should not be used on, such as natural stone or wood |
| Bathroom (sink, tub or shower, toilet) | A bathroom cleaner | Cleaner, sometimes also a disinfectant (check for an EPA registration number) | One of the four; some toilet and tub cleaners are acids, which matters for mixing (mixing) |
| Floors | A mop and a floor cleaner for your floor type, or a vacuum for carpet | Cleaner or tool | One of the four; the floor type decides which |
| Sanitizing (boards, the sink after raw meat) | Unscented household bleach | Sanitizer and disinfectant, by label | Optional at first if you sanitize boards in a dishwasher; read the label for its own directions |
| Tools | Cloths or paper towels, a scrub brush, a toilet brush, rubber gloves, a bucket | Tools | Gloves where a label calls for them |
| Drains | A plunger | Tool | Before any chemical drain cleaner (drain cleaners); using it is taught in Repairs and requests |
Four products cover the first month for most homes: dish soap, an all-purpose cleaner, a bathroom cleaner and the floor product. Mark them on the essentials list as have, borrow or buy; the full list of cleaning items is on the essentials reference. Fewer products also means fewer labels to read and fewer chances of an unsafe combination.
The Safer Choice label
Some cleaning products carry the EPA's Safer Choice label. It is a voluntary program: a maker applies, and the EPA reviews every ingredient in the product, whatever its percentage, against human health and environmental criteria, and also checks performance, pH, packaging and volatile organic compounds, with yearly audits (EPA, Learn About the Safer Choice Label). A separate version of the label marks fragrance-free products. Product-specific The label tells you what the EPA reviewed. It does not replace the product's own directions and warnings, and a product without it is not unsafe for that reason alone.
Some cleaning products can trigger asthma, the CDC notes. If someone in the home has asthma, that is a question for their doctor, and fragrance-free and well-ventilated cleaning is a reasonable thing to ask about. Ask a doctor
Drain cleaners: the plunger comes first
Many chemical drain cleaners contain highly concentrated, corrosive acids or bases, says Poison Control, the National Capital Poison Center's public service (Poison Control, What's in drain cleaner). Splashback is a source of skin injury, which is why Poison Control says to wear goggles and rubber gloves and pour close to the drain if you use one. This manual starts with a plunger instead, and in a rental, a drain the plunger does not clear goes to the landlord (Repairs and requests). Our convention A drain cleaner poured into a blocked drain that then needs a plumber leaves a sink full of corrosive water for the person who comes to fix it; tell them what you used.
3. Reading the label, and keeping products apart
A product's label is its instructions. This manual teaches you to read it and adds nothing to it. The EPA's six-step one-pager for disinfectants gives the order to read a label in, and it works for any cleaning product with directions (EPA, 6 Steps for Safe and Effective Disinfectant Use). Label instruction
| Find | What it tells you | Write it down? |
|---|---|---|
| EPA registration number | Whether the product is a registered sanitizer or disinfectant. No number: a cleaner. | Optional |
| Directions for use and use sites | What the product is for (kitchen, bathroom, food-contact surfaces) and what it does on each | If it is not obvious |
| Surface types | Surfaces the product is for and ones to avoid (stone, wood, some plastics, fabrics) | Any surface to avoid |
| Pre-cleaning | Whether to clean the surface first. The EPA says to pre-clean when the label says so or the surface is visibly dirty. | If required |
| Contact time | How long the surface has to stay wet for the product to work as the label claims. Wiping it dry sooner means it has not had its stated effect. | Yes: on the routines sheet |
| Rinse for food-contact surfaces | Whether a surface that touches food (a board, a counter) is rinsed with water after the contact time | If required |
| Precautionary statements | Gloves, eye protection, ventilation, keep out of reach of children, and any "do not mix" warning | Yes: every "do not mix" warning |
| First aid and storage | What to do after contact with skin or eyes, or if swallowed; how to store and dispose of it | Note where to find it |
Contact time differs between products, and between the germs and surfaces one label lists. Product-specific There is no single figure that applies to every disinfectant; read each one. After using any product, the CDC says to wash your hands, and to keep the product's lid closed and the product out of reach of children and pets.
Ventilate while you clean: open a window or a door, or run the exhaust fan. Poison Control and the CDC both give that step, and it matters most in a small bathroom.
Never mix cleaning products
Some combinations of household cleaners release a harmful gas. Poison Control's spring-cleaning guidance names the two most common (Poison Control, Top tips for a safe spring cleaning):
- Bleach and ammonia release chloramine, a harmful gas. Ammonia is in some glass and multi-surface cleaners; Poison Control's ammonia page says to read every label for it (Poison Control, Ammonia: history, usage, and safety).
- Bleach and acid cleaners release chlorine fumes. Poison Control lists acid cleaners as toilet bowl, tub, tile and metal cleaners and rust removers.
Bleach can appear on a label under other names. Poison Control notes it may be listed on a label as sodium hypochlorite, calcium hypochlorite, hydrogen peroxide or sodium carbonate peroxide. A toilet cleaner poured into a bowl where a bleach tablet sits in the tank is a mix, even though the two were not poured together.
The CDC says never to mix household bleach, or any disinfectant, with other cleaners or disinfectants, because the vapors can be very dangerous to breathe (CDC, Cleaning and Disinfecting with Bleach). Poison Control says the same of household cleaning products in general. Use one product at a time, rinse the surface with water before switching, and keep the window open. If you mix two by accident and smell something sharp, leave the room, get to fresh air, and call Poison Help at 1-800-222-1222.
Bleach without label directions
Most bleach bottles carry their own directions; follow those first. For a bleach that has none, the CDC gives a dilution for disinfecting: 5 tablespoons (1/3 cup) of unscented household bleach per gallon of room-temperature water, or 4 teaspoons per quart. Use bleach that is 5 to 9 percent sodium hypochlorite, not a "splashless" or scented bleach. Clean the surface first, leave the solution wet on it for at least 1 minute, and mix a fresh batch each day, since the CDC says it loses effectiveness after 24 hours.
That is a stronger mix than the one in A working kitchen: FSIS's 1 tablespoon per gallon is for sanitizing cutting boards. The two ratios do different jobs, from different agencies; use the one for the job in front of you, or the bottle's own.
The label is the instruction, and this manual adds nothing to it: not a stronger mix, not a shorter contact time, not a second product on top. This manual gives no medical advice. If someone swallows a product, gets it in their eyes or on their skin, or breathes fumes, call Poison Help at 1-800-222-1222 (free, 24 hours, as Poison Control says), or 911 if the person has trouble breathing, has collapsed, or will not wake up. Follow what the poison center tells you rather than anything you read here.
The bleach details across this manual. Three agency figures for bleach appear in this manual, each for its own job. FSIS sanitizes cutting boards with 1 tablespoon per gallon, left several minutes and rinsed (FSIS, Cutting Boards). The CDC disinfects surfaces with 5 tablespoons per gallon, left wet at least 1 minute, when a bottle gives no directions. And the USDA's 2007 sponge test found a 10 percent bleach soak for 3 minutes killed far fewer bacteria in a heavily loaded sponge than a minute in the microwave or a dishwasher cycle (A working kitchen, sponges). None of the three is a general rule for bleach; each is for its stated surface and purpose.
Why "unscented." The CDC and FSIS both specify unscented bleach for these uses, and the CDC excludes splashless bleach from its dilution. A scented or splashless bleach follows its own label.
4. Storing products and Poison Help
How products are stored matters as much as how they are used, most of all in a home with young children or pets, or where children visit.
- In the original container. The label, with its directions and first-aid lines, stays with the product. The EPA's pest-control guide says never to transfer a pesticide to a soft drink bottle, and the same reasoning applies to any cleaner: a bottle that looks like a drink invites a mistake.
- Closed. Lids back on after each use, as the EPA's six steps and the CDC both say.
- Out of reach of children and pets. The CDC says to store products out of reach of children and pets. The CPSC adds locked cabinets for medicines and cleaners, kept in their original child-resistant containers (CPSC, Poison Prevention Information Center).
- Laundry and dishwasher packets in their container, out of sight and reach. The CPSC says to keep laundry packets in their original container, out of sight and reach, and not to let children handle them. The American Academy of Pediatrics explains why: packets are very concentrated, dissolve quickly with water, wet hands or saliva, and biting one can spray detergent into the mouth, throat or eyes (HealthyChildren.org (AAP), Childproofing Your Home for Poisons).
- Away from food. Not on the shelf with food or in the cupboard with dishes. Convention
The CPSC estimates that about 67,000 children under 5 were treated in hospital emergency departments for unintentional poisonings in 2023, down from 68,600 in 2022, and that nearly seven in 10 poisonings happen at home. The AAP says most poisonings happen when caregivers are home but not paying attention, which is why the storage step is in Start here rather than left to watchfulness. The CPSC's childproofing guide says child-resistant packaging is not childproof (CPSC, Childproofing Your Home).
In a home without children, "out of reach" still means a closed cupboard away from food and pets, and products put back after use. A visiting child reaches the same cupboard as one who lives there.
Poison Help: 1-800-222-1222
Poison Help is the national number that connects to a local poison center: 1-800-222-1222, free and open 24 hours. Poison Control also runs an online tool, webPOISONCONTROL, on its site. Save the number in your phone now, and write it on the home facts sheet. The number appears in the CPSC's, the AAP's and the EPA's guidance cited here.
The CPSC's poisoning report, by product. The CPSC's staff report on child poisonings (March 2024) breaks the figures down by product for children under 5 (CPSC, Unintentional Pediatric Poisoning Injuries and Fatalities, 2024 report). It estimates about 2,900 emergency department visits involving laundry packets in 2022 and 3,000 in 2021, and notes that packets, introduced in 2012, have been in the report's top 10 products every year since 2013. Bleach accounted for about 2,700 in 2022. The report's death counts are driven mostly by narcotics, not cleaning products. It is a staff report that the Commission has not reviewed, and its 2022 total (68,600) is the same figure the CPSC's prevention page gives for that year.
5. Moisture, mold and pests
Cleaning products deal with dirt and germs. Two other problems in a home come from water: mold, and the pests that need water to live. Both start with checks a first household can do in a few minutes, and both end, in a rental, with a written report to the landlord.
Moisture and humidity
The EPA's guide to mold and moisture says the key to mold control is moisture control (EPA, A Brief Guide to Mold, Moisture and Your Home). Agency guidance Its main points for a home:
- Relative humidity, the amount of water vapor in the air compared with the most the air can hold at that temperature, should stay below 60 percent, and ideally between 30 and 50 percent, the EPA says.
- Condensation (water droplets forming on windows, pipes or cold walls) can be a sign of high humidity.
- Fans and vents. The EPA says to vent moisture-producing appliances, such as dryers and stoves, to the outside. Run the bathroom fan during and after a shower, and the kitchen fan while cooking, where the home has them. Convention A fan that does not run, or that blows into the ceiling rather than outside, is a question for the landlord.
- Dry wet areas within 24 to 48 hours. The EPA says water-damaged areas and items should be dried within 24 to 48 hours to prevent mold growth.
- Leaks fixed. A drip under a sink, a toilet that seeps at its base, or a stain spreading on a ceiling is a moisture source. In a rental, report it in writing the day you find it (repair log, Repairs and requests).
Mold
Mold is a fungus that grows on damp surfaces; on a bathroom wall or around a window frame it shows as dark spots or fuzzy patches, often with a musty smell. The EPA says that an area under about 10 square feet (roughly 3 ft by 3 ft) can usually be cleaned by the household; larger areas, or mold after major water damage, call for the EPA's remediation guidance. The EPA does not recommend bleach as a routine way to clean up mold, and it repeats the warning not to mix bleach with other cleaners, especially ammonia. It says testing is usually unnecessary when mold is visible.
This manual does not teach mold removal beyond what the EPA describes for a small area, or pest treatment of any kind. In a rental, report any mold you find to the landlord in writing, even a small patch: the moisture behind it may be the building's to fix, and the written report is your record. Mold over a larger area, water damage, and pests that return after the prevention steps are the landlord's (a renter) or a professional's (an owner). This manual does not teach applying pesticides. Whether a landlord has to act, and how fast, depends on your state and city; your state's tenant guide or a legal aid office answers that.
Pests: food, water and shelter
The EPA's citizen's guide to pest control says pests need food, water and shelter, and prevention takes those away (EPA, Citizen's Guide to Pest Control and Pesticide Safety). The kitchen steps are in A working kitchen: sealed food, no standing water, grease cleaned up, trash out often. For the rest of the home:
- Leaks reported, since water draws pests as well as mold.
- Cracks and gaps noted for the landlord. The EPA suggests caulking cracks and crevices and using screens and weatherstripping; in a rental, that is a request, not a project.
- Clutter reduced, which removes shelter (Limited space covers storage).
- Pesticides, if any, stored like cleaners: original container, out of reach. The EPA's guide says to keep baits where small children cannot find them.
Bed bugs are small insects that feed on blood and hide in mattresses, furniture and cracks. They travel on furniture, bedding, luggage and clothing, the EPA says (EPA, Protecting Your Home from Bed Bugs). In an apartment building they can move between units, so a sign of bed bugs is reported to the landlord or manager in writing, the same day. Checking secondhand furniture before it comes home is in Essentials in phases; shared laundry rooms are in Weekly routines.
A humidity meter and what to do with its readings. A humidity meter (a hygrometer) is a small gauge that reads relative humidity. The EPA's guide mentions it as an inexpensive tool. Put it in the room you worry about (often the bathroom or a bedroom with a cold outside wall) and read it at the same time each day for a week. Readings that stay above 60 percent, the EPA's upper line, point to a moisture source: a fan that does not vent, drying laundry indoors, a leak, or cooking without a fan. Write the readings down; a week of numbers is useful evidence in a request to the landlord. Test it
Integrated pest management. The EPA's guide describes integrated pest management (IPM) as combining methods in an approach that emphasizes preventing pest damage, using information about the pest and the available methods to manage it by the most economical means with the least possible hazard to people, property and the environment. In a home, that means the prevention steps above first, identifying the pest, and leaving any treatment to the landlord or a licensed professional. Some landlords and buildings run their own pest program; ask how to report and when treatment happens.
6. See it: Dani's four products and Rosa's cupboard See it
Dani picks four products. Dani Ortiz (they/them) rents a studio in a 1958 building, lives alone, has a kitchenette, and uses the coin laundry in the basement (all details in this example are invented). Money for setup is tight.
Known: one bathroom with a tub and shower, a kitchenette, a carpeted main room with a stained patch by the door (recorded on the condition sheet in Lease and move-in record), no children living in or visiting the home.
Dani's four (added for this example): dish soap (have, from the box from family); an all-purpose spray cleaner (buy); a bathroom cleaner (buy); and for floors, a broom and dustpan (buy) for the kitchenette and bathroom, with a vacuum borrowed for the carpet. Dani reads each label:
- The all-purpose cleaner has no EPA registration number. It is a cleaner. Its label says not to use it on unsealed wood.
- The bathroom cleaner has an EPA registration number and a contact time for disinfecting written on the label. Dani copies the contact time onto the routines sheet. Its label also warns against mixing it with bleach.
- Dani does not buy bleach yet: the two cutting boards (A working kitchen) can be washed with hot, soapy water after each use, and Dani will add unscented bleach for sanitizing if a board needs it.
Storage. The products go in the cabinet under the bathroom sink, closed, away from food. No child lives in or visits the studio, so a latch is not on Dani's list; if that changes, it is.
The moisture check. The bathroom fan runs. The window above the tub fogs after a shower; Dani runs the fan longer and opens the window a crack. Under the kitchen sink, the faucet drips. That is a leak, and it goes on the repair log; the written request goes through the management portal on day 5 and the faucet is fixed on day 9 (Repairs and requests).
Open: whether the fogged window means high humidity or just a short burst after a shower. A week of humidity readings would settle it (Go deeper above); Dani has not decided to buy a meter. This manual does not settle it for Dani.
Rosa's cupboard, with Mateo at 4. Rosa Aguilar and her son Mateo, 4, rent a one-bedroom apartment built in 2001, with a full kitchen and shared laundry machines on the ground floor. Move-in 2026-12-15 (fictional).
Open at move-in: where cleaning products, laundry packets and medicines go. Rosa settles it herself, following the CPSC's, the AAP's and Poison Control's guidance as written: products in their original containers, lids closed, up high and out of Mateo's sight; the cabinet under the kitchen sink left empty of cleaners, since Mateo can open it; laundry packets kept in their own container in the same high cabinet and carried to the laundry room in a bag, not loose in a basket Mateo can reach. Poison Help is saved in her phone and written on the home facts sheet.
Still open: whether the manager will let her fit cabinet latches. That is a written question to the manager; this manual does not know the answer.
7. Practice: four products and their labels Practice
Minimum: four products chosen by job and marked on the essentials list; each label read, with its contact time and any "do not mix" warning written down; all four stored closed, in their containers, out of reach; the bathroom and kitchen checked for moisture and leaks. Time: about 40 minutes. Materials: the products you have or plan to buy, the essentials list, the routines sheet, a flashlight for under the sinks.
- Choose by job. Write the four jobs (dishes, surfaces, bathroom, floors) and the product or tool for each. Mark each on the essentials list as have, borrow or buy.
- Read each label in order. EPA registration number, directions and use sites, surfaces to avoid, pre-cleaning, contact time, precautions, first aid. Use the table in reading the label as your guide.
- Write it down. On the routines sheet, beside the task that uses each product, write its contact time (or "cleaner: no contact time") and every "do not mix" warning.
- Store them. Put every product in one place: original container, lid closed, away from food, out of a child's reach. Put laundry packets in their container in the same place.
- Save Poison Help. Put 1-800-222-1222 in your phone and on the home facts sheet.
- Check for moisture. Run the bathroom fan and hold a square of toilet paper near it: if the paper is pulled toward the grille, the fan is drawing air. Test it Look for condensation on windows, a musty smell, and drips under each sink. Write any leak on the repair log and send the request in writing.
- Check for a hidden mix. Look for a bleach tablet or a blue cleaner in the toilet tank. If there is one, note it on the routines sheet, so nobody adds an acid toilet cleaner to the bowl.
- Read humidity for a week. With a humidity meter, read the bathroom and one bedroom at the same time daily, and write the numbers in your notes.
- Walk the home for pests. Look for droppings, gnaw marks, insects or shed skins along baseboards, under sinks and behind the refrigerator. Write anything you find on the repair log.
8. Your home Your home
9. Check your work Check your work
Criteria
- Does each of your four products have a job, and is each marked on the essentials list?
- For each product, have you written its contact time, or noted that it is a cleaner with none?
- Is every "do not mix" warning written where you will see it when you clean?
- Is every product in its original container, closed, away from food and out of a child's reach?
- Is Poison Help saved in your phone and on the home facts sheet?
- Have you checked the bathroom and kitchen for condensation, a working fan and leaks, and is any leak written on the repair log and reported in writing?
Worked example
Dani's result, checked against the criteria (fictional). Four jobs, four products or tools, each marked have or buy. The bathroom cleaner's contact time and its "do not mix with bleach" warning are on the routines sheet; the all-purpose cleaner is noted as a cleaner with no contact time and a surface to avoid. Everything is under the bathroom sink, closed and away from food. Poison Help is saved. The fan works; the fogged window is open, with a next step Dani has not chosen to take. The dripping faucet is on the repair log, and the request is sent in writing. Every criterion is met except the humidity question, which stays open and is labelled as such.
Common mistakes
- Spraying and wiping straight away. A disinfectant wiped dry before its contact time has not done what its label claims. Read the time, and leave the surface wet.
- Disinfecting everything, every day. The CDC says disinfecting is likely not needed at home unless someone is sick or at higher risk. Cleaning is the everyday job.
- Using two products "for extra strength." Combining products can release a harmful gas, and it does not make either one work better. One product at a time, rinsed between.
- Pouring cleaner into a smaller bottle. The label, with its first-aid lines, stays with the product. Keep the original container.
- Putting cleaners under the kitchen sink in a home with a toddler. That cabinet is at a child's height. Up high, or latched.
- Cleaning mold with bleach and saying nothing. The EPA does not recommend bleach for routine mold cleanup, and in a rental, the moisture behind mold is reported in writing.
- Reaching for a drain cleaner first. A plunger first; in a rental, a drain it does not clear goes to the landlord.
What is still unresolved
This chapter does not tell you which brand to buy, how often to clean each surface, or whether a landlord has to fix a moisture or pest problem by a particular date. How often is a convention your household sets in Weekly routines. Whether and when a landlord must act depends on your state and city; your state's tenant guide or legal aid answers that, and the written request in Repairs and requests is your record. Anything to do with a person's health after contact with a product is Poison Help's or a physician's to answer.